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Return Policy

Potratz Palmetto Designs Takes Customer Service Serious 

We pour our heart into every product, and we want to make sure our customers are 100% delighted by our products and services. We are proud to offer a 100% money back guarantee on all products!!  If you buy any of our products and you are not completely satisfied, we are happy to refund you the full retail price that you paid.

Our policy lasts 40 days. If 40 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To request a refund or replacement :

Simply email us at! Use the subject: REFUND/REPLACEMENT REQUEST. We will get back to you in 48 Hours.  

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